--> Port Jeff Sports "The Complete Sports Center"
shipping return policy

Orders Under $40.00:
For orders less than $40.00, there will be a flat shipping charge of $9.99 plus any oversize shipping charge, if applicable.

 

Oversize Shipping Charge:
Some products are oversized, bulky and/or heavy and require extra shipping above the regular stated charges.  Each product page on our website will state if that product requires extra shipping.  


Shipping:
Selecting one of  our shipping options does not necessarily mean your order will arrive in the exact  days of that option. The shipping time starts when your order is ready to be shipped. It depends upon whether we have the product in stock.  Note: When you select Next Day or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.


Tracking Information:
Most of the time, you can track your package info. Sometimes, to speed delivery, shippers may not location-scan all of their shipments.  When shipping volume is high, packages are processed in bulk, and the first time a package is scanned may be upon arrival at a regional hub near the destination, or even when the package is delivered. If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, please do not be concerned.


No tracking information available:
If you can't locate any tracking or delivery information about your package, please contact us at
 MY EMAIL HERE @PortJeffSports.com. If you receive your tracking number from us and the package is being shipped on the same day, the tracking number will not work until the end of the day when the package is picked up by UPS.  Please confirm the correct shipping address when writing to us about lost packages.

 

When will my order ship?
Our intention is to ship any order received by 4:00 pm (EST) the same day. Certain items may take longer, but the vast majority of orders ship within 24-48 hours. While we always try to have product in stock, however, sometimes due to high demand, we sell out and in other cases, manufacturers are either out of stock or have shipping delays. We will always provide you with the most accurate and up to date information regarding product availability. Regular ground shipping takes from 3-7 business days. We offer upgraded shipping options for an additional charge.

 

SHIPPING CHARGES
The shipping charges are calculated based on the following:
•    Orders under $40.00 incur a shipping charge of $9.99
•    The delivery option you choose
•    The weight, size and dimensions of your items
•    Your location
You'll see your shipping cost listed on the "Place Order" page in Checkout before you submit your order. After reviewing the page, you can submit your order.

 

WE DO NOT REFUND SHIPPING CHARGES.


Orders placed after 4pm generally will be processed and confirmed on the following business day.  Holidays and weekends are not business days.  We observe all federal holidays.
Orders placed after 4pm on Friday, Saturday and Sunday will be processed and confirmed on the following Monday
Order acknowledgment, confirmation of product availability, and shipping tracking information will be provided to you via email after your order is processed.
Order acceptance occurs only when your order has been shipped.  We will notify you by email when that has occurred.
Large & Oversized items may incur additional shipping charges.  You will be notified of additional shipping charges prior to final processing and shipping and have an opportunity to cancel or change your order if you are not satisfied with any additional charges. Specific oversized products and their associated shipping costs are listed below.
Orders are shipped via UPS, FedEx.  A physical address is required for shipment. We cannot ship to P.O. Boxes.
We verify all credit cards before shipping.  In some cases, this may delay stated delivery dates.
** This offer is valid for orders shipped inside the continental US, and does not include Alaska or Hawaii.**
Oversized items do not qualify for this offer. Those items  require an 'oversize shipping' fee.

 

RETURNS

What is our return policy? (Updated 1-14-2011)

PORT JEFF SPORTS, YOUR COMPLETE SATISFACTION IS OUR TOTAL PRIORITY!
IN ADDITION TO PROVIDING YOU WITH THE LARGEST SELECTION OF SPORTING GOODS ANYWHERE, WE ARE COMMITTED TO EXCEEDING YOUR SERVICE EXPECTATIONS EVERY TIME YOU SHOP WITH US.


HERE IS OUR UNCONDITIONAL GUARANTEE
•      If you are not 100% satisfied with any unused item, simply return it to us at any time for a refund of its purchase price (with receipt) or for a store credit.
•      If you are not 100% satisfied with the performance or fit of any used item, return it with a receipt within 30 days for a full refund .
•      All defective merchandise is covered under manufacturer specific policies.

How do I return my product?
Follow these simple steps to return your purchase to us.
•      Simply use the packing slip that came with your order.  Just fill out the back with an explanation for the return.
•      Repack the item(s) carefully to protect them during shipping
•      Attach the return label to the outside of the box.
•      Send your return to us. Please add applicable postage. (For your own protection we suggest you return items via UPS or insured parcel post. Should items be lost or damaged in transit, carriers require that you file the tracer or claim. Return postage is non-refundable). We do not refund shipping charges for returns or exchanges.
•      Our address is: Port Jeff Sports, Returns Department, 1395 Route 112, Port Jefferson Station, N.Y. 11776

Due to restrictions placed on us by suppliers, we cannot accept returns of the following items:
•      Any type of customized items.
•      Gift Cards.

I received the wrong product?
If you received the wrong product, call customer service at 631-473-5522  and we will provide you with a UPS label for return shipping to our fulfillment center.
I want to exchange my order?
If you received a defective item and need to exchange it for the same item, please call customer service 631-473-5522.  If you would like to exchange an item for a different one, follow the “how do I return my product” instructions above. Please note that it takes us 3 to 5 business days to process returns once they arrive at our Distribution Center.